Cybercave Technologies
Refund and cancellation policy
Last updated: October 9, 2026
This page explains what Cybercave Technologies refunds, what it doesn't, and how to cancel. Questions? Email support@cybercavetech.com. We handle refund and cancellation requests by email only.
At a glance
| Service | Deposit | Can you cancel? | Refundable? |
|---|---|---|---|
| Initial consultation | None. It's free. | n/a | Nothing to refund |
| Website design (from $600 one-time) and website builds | 50% of the quote before work starts | Yes | Deposit: in full before work starts; not after work starts (you keep the work done so far); in full if we can't deliver. Once the site is finished and delivered for review, the full price is owed even if you cancel. Hosting fees you've paid can be refunded |
| Website hosting: Starter $25/mo, Managed $60/mo | Half the 12-month plan total when the $600 design fee is waived with a 12-month plan | Yes, anytime | 30-day money-back on your first payment; after that, unused prepaid months refunded |
| IT Service Contracts (3, 6 or 12 months at $125, $115 or $100 per month & employee) | $100 (3 mo), $200 (6 mo), $300 (12 mo) | Yes, with 30 days' notice | Months already started: no. Prepaid future months: yes |
| General Services ($200 Standard Services) and Advanced Services ($250 per hour) | None published | Yes | Hours already worked: no. Flat-rate job cancelled midway: unfinished part refunded. Free fix if the work doesn't match the agreed scope |
| Custom IT, security and specialized services | None published | Yes | Partly. Labor, travel and other costs: no. Equipment: can be returned for a refund (conditions below) |
| Other hardware and parts | n/a | n/a | Unopened: return within 30 days. Opened or installed: manufacturer's warranty. Special orders: final sale |
The 50% deposit on website building
What we already publish: all website building services require a deposit of half the total quote before work starts. The deposit covers the initial build-out costs. If your $600 design fee is waived with a 12-month plan, the deposit is half of the 12-month plan total. For example: Starter hosting at $25/mo is $300 for the year, so the deposit is $150. Managed (hosting plus management) at $60/mo is $720 for the year, so the deposit is $360. A $600 design-only quote has a $300 deposit.
Is the deposit refundable?
- Before work starts: cancel by email and we refund your full deposit.
- After work starts: the deposit isn't refundable, because it covers the initial build-out costs. You keep the work done so far (for example, the design files or the draft site).
- If we can't deliver what's in your quote, we refund your full deposit.
Work starts when we email you to confirm it.
Once your website is finished
When your website is finished and delivered to you for review, the full price of the build is owed, even if you cancel. You still get the revisions included in your quote. By then, the work and costs are already in it. If you cancel before the site is finished, the deposit rule above applies instead.
Hosting fees are separate from the build price. Any hosting fees you've paid can be refunded as described under Hosting plans below.
Hosting plans (Starter and Managed)
- 30-day money-back: if you're not happy, ask within 30 days of your first hosting payment and we refund that payment in full.
- After that: you can cancel anytime by emailing support@cybercavetech.com. If you've paid ahead, we refund the months you haven't used yet (prorated). Months already used aren't refunded.
IT Service Contracts
Contracts are priced per month & employee: 3 mo @ $125.00 ($100.00 deposit), 6 mo @ $115.00 ($200.00 deposit), or 12 mo @ $100.00 ($300.00 deposit). All contracts include unlimited remote support services, and unlimited on site support with a $100 site visit fee per visit + $.60 per mile.
- To cancel, email support@cybercavetech.com with 30 days' notice.
- Months already started aren't refunded.
- Future months you've prepaid are refunded in full.
Hourly and flat-rate services
This covers General Services ($200 Standard Services) and Advanced Services ($250 per hour).
- Hours already worked aren't refundable.
- Flat-rate jobs cancelled midway: we refund the part of the job we haven't done yet.
- Free fix: if our work doesn't match the scope we agreed on, we'll fix it free.
Custom IT, security and specialized services
These jobs are only partly refundable.
- Labor, travel and other costs aren't refundable, including time already spent, site visits and mileage.
- Equipment we bought for your job (for example, cameras, network gear or parts): equipment that's unopened, in its original packaging and returned within 30 days is refunded, minus any restocking fee the supplier charges us. Opened or installed equipment is covered by the manufacturer's warranty. Special orders are final sale. Restocking fees, if any, are listed on your quote.
- Free fix: if our work doesn't match the scope we agreed on, we'll fix it free.
Other hardware and parts
- Unopened items can be returned within 30 days for a refund.
- Opened or installed items are covered by the manufacturer's warranty. We'll help you with the warranty claim.
- Special orders are final sale.
Charges made by mistake
If we charge you by mistake, we refund it in full if you tell us within 60 days. Charges made after a cancellation are always refunded in full.
How to ask for a refund or cancel
Email support@cybercavetech.com with your name, the service, the date and amount paid, and what you'd like. We reply within 5 business days. Approved refunds go back to your original payment method.
This policy applies to all Cybercave services and is part of every quote and agreement we sign with you. See our Terms of Service.